Whenever a chat receives a new message, it immediately bumps to the top of the chat screen. This indicates that you have an unread message. This feature allows you to know when someone replies to you and whom to reply to first.
Sometimes the function may not work as intended. WhatsApp is receiving new messages, but the chat isn’t jumping back to the top. Users have been forced to scroll through the chat to see who messaged them.
If you’re experiencing the same problem, here’s what you should do.
1. Force Stop the WhatsApp App
Some of the WhatsApp app’s processes can experience problems due to conflicts with other apps. Since you don’t know the actual reason for the problem, you should force-stop the WhatsApp app.
- Long-press the WhatsApp app and select App Info.
- Tap Force Stop.
2. Update the WhatsApp App
The problem you’re facing is due to a bug present in the most recent version of the app. Chances are that an update attempting to fix the previous issues has already been rolled out.
Open the Google Play Store on your Android or the Apple App Store on your iPhone and update the WhatsApp app to the latest version.
3. Clear the WhatsApp App Cache
Many Reddit users found clearing the WhatsApp App Cache helpful. If you’re still experiencing problems, you need to clear the WhatsApp App Cache.
1. Long-press the WhatsApp App Icon on your home screen and select App Info.
2. Select Storage Usage.
3. Select Clear Cache.
4. Reinstall the WhatsApp app
Reinstalling should be your last resort, provided there are no pending updates available and you have followed all methods described in the article. To reinstall the WhatsApp app, long-press the app icon on your home screen and select Uninstall. On iPhone, select Remove App > Delete App > Delete.
Once uninstalled, install the app again from the Google Play Store or Apple App Store.
These are the best ways to fix new messages that aren’t appearing at the top on WhatsApp. Let us know if you need more help on this topic in the comments. Also, if you find this guide helpful, don’t forget to share it with your friends.
The post Fix: New Messages Aren’t Appearing at the top on WhatsApp appeared first on TechViral.
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